A Guide to Marketing Technology and CX

From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers and CX professionals information and insights to make better decisions.


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Martechipedia™

The marketing technology wiki serving as a guide for CMOs, marketing and customer experience leaders, and aspiring leaders

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All the acronyms a marketer could ask for! Terms, concepts and other resources in a wiki format.

The Agile Brand with Greg Kihlström

Don't miss a thing. Listen to the top marketing technology podcast with host Greg Kihlström


Latest Articles

Marketing technology, CX, and Digital Transformation

Forbes: How Successful Adoption Of AI Can Change Your Marketing Approach

  This article was originally written by Greg Kihlström for Forbes. Read the original article in full here. It’s hard to miss the consistent and continual stream of news and …
Apr 2, 20232 min read

MarTech: Using AI and journey orchestration to boost your marketing automation

  This article was originally written by Greg Kihlström for MarTech. Read the original article here. AI and customer journey orchestration can take your existing marketing automation approaches to the …
Apr 1, 20232 min read

CustomerThink: Conversational Marketing and the Customer Experience

  This article was originally written by Greg Kihlström for CustomerThink. You can read the original article here. Conversational marketing can have a positive impact on the customer experience by …
Mar 27, 20231 min read

Key differences between Marketing Operations and a PMO

This article will explore the key differences between these two disciplines in order to help organizations determine which approach best meets their needs
Mar 25, 20234 min read

Fast Company: Meaningful uses of artificial intelligence for marketers

  The following was written for Fast Company Executive Board by Greg Kihlström. You can read the original article here. Artificial intelligence has applications for marketers and others within the …
Mar 18, 20231 min read

The Enterprisers Project: ChatGPT and beyond: AI and the customer experience

  This article was written by Greg Kihlström for The Enterprisers Project. You can read the full article here. Artificial intelligence (AI) is already transforming the way businesses operate and …
Mar 8, 20231 min read

MarTech: North Star goals for category leaders: Agile, customer-centric culture

This article tackles what an agile, customer-centric culture means, why leadership support matters and how organizations can work toward this goal.
Mar 5, 20232 min read

How to Use a Data-Driven Marketing Operations Strategy to Achieve Maximum Results for Your Business

It is essential for CMOs to be able to understand how to use data and insights to drive their marketing operations strategies in order to achieve the results and efficiency …
Mar 4, 20235 min read
House of the Customer by Greg Kihlstrm

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The Agile Brand Guide® Book Series

The internationally best-selling series available in print, digital and audio.

In 3 hours or less, get up to speed on the trends, issues, and trends that affect your work. Marketing technology, CX, and strategy books for busy professionals.

The Agile Brand Guide®: Generative AI is now available

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