Forrester CX Summit

3 Takeaways from Forrester CX Summit

Jun 24, 2024

For those able to make it to Nashville for the 2024 Forrester CX Summit North America, there was a lot to see, hear, and experience. The theme, centered around AI augmentation (rather than replacement) of human teams was woven throughout multiple days and sessions.

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The Agile Brand with Greg Kihlström

Twilio’s Vanessa Thompson on moving to a unified view of your customers

From PegaWorld: Unum CIO & CDO Shelia Anderson on AI-augmented enterprise modernization
The Agile Brand with Greg Kihlström

From PegaWorld: Unum CIO & CDO Shelia Anderson on AI-augmented enterprise modernization

From PegaWorld: Pega’s Tara DeZao on marketing ROI with agentic AI
The Agile Brand with Greg Kihlström

From PegaWorld: Pega’s Tara DeZao on marketing ROI with agentic AI

One Amazing Thing about Encore with Michael Gants
One Amazing Thing

One Amazing Thing about Encore with Michael Gants

From PegaWorld: Pega CTO Don Schuerman on AI ambitions versus reality
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From PegaWorld: Pega CTO Don Schuerman on AI ambitions versus reality


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