Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
The CX Goalkeeper had the great opportunity to interview Lee HoughtonLinkedIn Headline: Empowering Senior Leaders To Improve Their Business Performance And People Engagement!! | Transitioning Change Teams From Just Surviving To Thriving | Host Of…
Fast Company: Meaningful uses of artificial intelligence for marketers
The following was written for Fast Company Executive Board by Greg Kihlström. You can read the original article here. Artificial intelligence has applications for marketers and others within the …
342: #342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have more successful platform and process implementations. To help me discuss this topic, I’d like to welcome Caroline Roche, VP…
341: #341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
Today we’re going to talk about improving the customer experience with remote video support. To help me discuss this topic, I’d like to welcome Rama Sreenivasan, CEO and Co-Founder at Blitzz. RESOURCES Blitzz website: The Agile Brand…
340: #340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customers and brands by improving the customer experience. To help me discuss this topic, I’d like to…
Seeking The Frictionless Organization with Bill Price and David Jaffe
The CX Goalkeeper had the great opportunity to interview and Bill’s LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink. David’s LinkedIn Headline: Consulting Director and…
339: #339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze
Today we’re going to talk about how creativity and technology drive standout customer engagement. Recently WARC and Braze released a report entitled: The invisible enabler: Unlocking the Creative Potential of Technology. We’re going to talk about…
The Enterprisers Project: ChatGPT and beyond: AI and the customer experience
This article was written by Greg Kihlström for The Enterprisers Project. You can read the full article here. Artificial intelligence (AI) is already transforming the way businesses operate and …
338: #338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce
Today we’re going to talk about building infrastructure at scale while keeping in mind the people, processes, and platforms involved, and how this translates to an improvement in the customer experience. To help me discuss this topic, I’d like to…
337: #337: Mental wellness and the workplace with Josh Birk, Salesforce
Today we’re going to talk about mental wellness at work, and how to teach and learn well on the job. To help me discuss these topics, I’d like to welcome Josh Birk, Senior Director, Developer Evangelism at Salesforce, also known as the…
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