344: #344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions
Welcome to a special episode brought to you by NextUp Solutions a premier Agile services provider headquartered in Arlington, VA. They have a broad range of…
343: #343: Agile Consumer Insights with Corey Lipman, Jumpspark
A lot of money is spent to do research in order to better understand potential and current customers. In a fast-changing world, many of the factors…
Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)
The CX Goalkeeper had the great opportunity to interview Lee HoughtonLinkedIn Headline: Empowering Senior Leaders To Improve Their Business Performance And People Engagement!! | Transitioning Change…
Fast Company: Meaningful uses of artificial intelligence for marketers
The following was written for Fast Company Executive Board by Greg Kihlström. You can read the original article here. Artificial intelligence has applications for marketers…
342: #342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM
Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have more successful platform and process implementations.…
341: #341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz
Today we’re going to talk about improving the customer experience with remote video support. To help me discuss this topic, I’d like to welcome Rama Sreenivasan,…
340: #340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito
Today we’re going to talk about the relationship between human empathy and conversation AI, and how those two can work together to help both customers and…
Seeking The Frictionless Organization with Bill Price and David Jaffe
The CX Goalkeeper had the great opportunity to interview and Bill’s LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink. David’s LinkedIn…
