Are we really ready for an AI-driven Customer Experience? Part 3
By Matthew Egol and Greg Kihlstrom . In this final part of the series, we’re going to look at how to best integrate AI and CX…
356: #356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
Today we’re going to talk about empowering great CX in organizations, and what it takes from leaders and employees to do so. To help me discuss…
355: #355: Maximizing your DXP Investments with Sue Rivero, RDA
Every business needs a website that performs for their business, but beyond a good Content Management System and regular content updates, it takes a lot to…
Are You Listening To The Whole Picture? with Nick Lygo-Baker
The CX Goalkeeper had the great opportunity to interview Nick Lygo-BakerAre You Listening To The Whole Picture with Nick Lygo-Baker – E122 from Customer Experience 3…
354: #354: Agile marketing and the customer-centric team with Robin Ross, Costco
Today we’re going to talk about creating a winning customer and employee experience, and how Agile Marketing approaches can be introduced and adopting for successful outcomes.…
Are we really ready for an AI-driven Customer Experience? Part 2
By Matthew Egol and Greg Kihlstrom . Artificial intelligence is not without its challenges. Now let’s discuss some things to watch out for when introducing AI…
353: #353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective
Welcome to a special episode of the The Agile Brand podcast that we call The Agile Brand Guide to Intrapreneurship. While entrepreneurs are often lauded with…
352: #352: How DEI transforms organizations with Donald Thompson, The Diversity Movement
Today we’re going to talk about how diversity, equity, and inclusion can play a transformational role in any organization. To help me discuss this topic, I’d…
