Month: November 2023

If you’re in marketing or customer experience, 30% of your job could be automated by 2030. Shouldn’t you want more rewarding work anyway?

The article highlights the importance of clarity in driving prioritization and outcomes. It emphasizes the need for teams to have a shared understanding of the desired outcomes and the granular details of those outcomes.

Immersive mixed reality, and extended reality technologies, which are comprised by virtual reality (VR) and augmented reality (AR), continue to be key driving factors in business innovation and expansion. By transforming how companies run, interact with their customers, and accomplish their objectives, this technological solution set has been making…

Technology plays a crucial role in improving the customer experience in the e-commerce industry. Brands that leverage technology to meet and exceed these expectations are more likely to succeed in this competitive market.

Today we’re going to talk about headless commerce, what it is, how to do it well, and why it is making sense for more and more brands. To help me discuss this topic, I’d like to welcome Jim Tattersall, Founder & CTO at Rotate°. RESOURCES…

We sit down with Tim Sherwood from Avaya, a trailblazer in the field of customer experience (CX) and digital transformation. Join us as we explore the depths of leadership and the strategies that are reshaping the world of CX today. This conversation…

Small businesses play a valuable role in the economy. According to the Small Business Administration, 99.9% of companies in the United States are considered small businesses, employing over 46% of private sector employees. These businesses contribute to economic growth and job creation, making them essential for the overall health…

Let’s delve into the essentials of digital transformation, how to determine if your business needs it, and how to kickstart the process.

Generative AI is an innovative technology that uses algorithms to create unique and original content. It can reduce time spent by writers, provides consistency, saves time, and increases efficiency. Let’s explore how to use generative AI to create customized blog content while still maintaining control of your brand’s voice.

This article was written by Greg Kihlström for Forbes Agency Council. AI provides marketers with a great opportunity to manage complex tasks, analyze vast amounts of data, and personalize customer experiences that benefit both customers and the business itself.