Month: January 2024

Today we’re going to talk about mixed reality, what it is, how it can be beneficial, as well as how learning from one experience in marketing can improve the next. To help me discuss this topic, I’d like to welcome Dave Kaufman, Senior Director,…

Our priorities are what we do not what we say we’d like to do. This premise forms the foundation of Priority is Action: 7 Principles for Better Strategies, Decisions, and Outcomes. In this twenty-first book from best-selling author Greg Kihlström, readers are given a reality check on the difference…

Starting to utilize artificial intelligence (AI) in marketing can greatly benefit marketing teams and leaders. AI technology has the potential to automate tasks, generate insights, and provide support in content creation. By incorporating AI into their strategies, marketers can enhance their efficiency, productivity, and overall effectiveness.

Today we’re going to talk about why customer journey mapping matters, and how it can improve customer loyalty, and drive other customer and business outcomes. To help me discuss this topic, I’d like to welcome Percy Rose, Customer Success Strategy Executive, Hewlett Packard Enterprise.

One key piece of advice given by Jon Darbyshire, CEO of SmartSuite in the podcast is to “start with one simple process” when it comes to automating tasks within a business. This advice is valuable because it allows businesses to ease into the automation process and gain a better…

Today we’re going to talk about building a change maker culture and how you can help your teams to thrive among change, instead of being disrupted by it. To help me discuss this topic, I’d like to welcome Steve Blum, Chief Operating Officer of…

Join us on the CX Goalkeeper Podcast for a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of…

Highly competitive markets and fast-changing times require building a culture of questioning and automation within organizations. On the podcast, Nikhil discusses the need for teams to constantly question the way things are done and seek opportunities for automation. This culture of questioning encourages employees to critically evaluate processes and…

One area where artificial intelligence (AI) is revolutionizing physical retail is through the use of camera technology. Companies are using AI and machine learning algorithms to analyze customer behavior and provide valuable data to retailers.

In today’s competitive business landscape, it is crucial for organizations to differentiate themselves from their competitors. One way to achieve this is by developing a unique value proposition that sets them apart in the market.