#148 Rethinking AI Strategy in Customer Experience
Is your business rushing into AI without really understanding how it fits into your strategy—or worse, letting “FOMO” drive your next big tech investment? On this episode of the Delighted Customers podcast, I challenge leaders to think beyond…
Qualtrics and Stanford Health Care Collaborate to Transform Healthcare Experience with AI Agents
Qualtrics, the leader and creator of the experience management (XM) category, today announced an expanded collaboration with Stanford Health Care to create AI agents that translate predictive insights into timely, targeted actions, reducing the administrative and coordination burdens placed on healthcare providers.
Expert Mode: Branding in Healthcare Technology: Standing Out Without Stepping Outside the Lines
The healthcare technology sector is not traditionally known for its bold marketing campaigns. Strict regulations and a generally conservative environment often lead to a sea of sameness, with many brands struggling to differentiate themselves.
Mayple Global Announces Partnership with Emirates Courier Express to Expand Cross-Border Delivery Capabilities
U.S. brands gain faster and more cost-efficient international delivery via Mayple’s integrated global logistics platform and Emirates Courier Express’ network.
Treasure Data Introduces “No Compute” Pricing, Delivering Predictable Economics with Hybrid CDP Architecture
Treasure Data, the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI, today unveiled a groundbreaking “No Compute” pricing model that completely decouples cost from processing resources.
Irish AI Startup Jentic Rolls Out Infrastructure to Make AI Agents Safer
Jentic solves one of AI’s most dangerous blind spots: insecure agent execution and unmanaged credentials — while letting developers securely connect any agent to 1,500+ APIs and 2,000+ workflows
#718: Building trust while building a brand with Meika Hollender, Nara Organics
Today, we’re going to talk about building trust in a digital age, navigating the complexities of launching a purpose-driven CPG brand, and redefining what “healthy” means for a new generation of parents. To help me discuss this topic, I’d like to welcome, Meika Hollender, Chief Marketing Officer at Nara…
NiCE Deepens Salesforce Partnership to Streamline Customer Service Workflows
NiCE today announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud.
Expert Mode: Compounding the Impact of Marketing with Agentic AI
The concept of a “compound marketing engine” represents this evolution, promising a paradigm shift in how marketers operate and achieve results. Instead of linear, campaign-based approaches, the future of marketing lies in continuous, iterative cycles powered by AI, enabling faster learning, greater agility, and ultimately, compounding returns. This new…
New Book “AI Isn’t a Goal (or a Strategy)” Upends the Way Enterprises Talk About Artificial Intelligence
Marketers chasing the next algorithmic silver bullet might want to keep the receipt. In his new book, AI Isn’t a Goal (or a Strategy), best-selling author, advisor, and podcast host Greg Kihlström argues that artificial intelligence should power existing business objectives—never replace them. The book is available today in…
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