Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s MarTech, AI & CX News | September 29, 2026

Martech news Sept. 28, 2026: Multiply claims 30% Google Ads waste, Transcend puts consent rules in Snowflake, MNTN and AppsFlyer split CTV credit windows.

Someone Has to Decide What the Machine Stops Making. Change Futurist | September 24, 2026

Gartner finds 57% of consumers trust brand messaging less because of AI-generated content. HBR, Marketing Week, and Gartner on the marketing decision nobody owns: what…

34% of Companies Govern Their Agents Like Employees. Martech Futurist | August 28, 2026

Okta shipped agent identity into core SSO, Gartner put customer IAM among the top three value platforms and forecast a $4.8B securing-AI market, and MarTech…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Technology Adoption Model (TAM)

The Technology Adoption Model (TAM) is a theoretical framework that explains how users come…

Bronze, Silver, and Gold Data Layers

The Bronze, Silver, and Gold Data Layers are a multi-tiered data architecture approach used…

Significance (σ or Sigma)

Significance in statistics refers to the measure of how far a result deviates from…

Content Marketer

A content marketer is a creative professional who is responsible for creating, managing, and…

Conversion Rate (CR)

Conversion Rate (CR) is a fundamental metric in digital marketing used to measure the…

Business Unit (BU)

A Business Unit (BU) is a distinct subdivision within a larger company that operates…

Line of Business (LOB)

Line of Business (LOB) refers to a category within a company that deals with…

Qualtrics XM Platform

Qualtrics XM Platform is a comprehensive experience management (XM) platform that helps organizations collect,…

Business Value Pyramid

One way to look at business value is by using the Business Value Pyramid…

Population Stability Index (PSI)

Population Stability Index (PSI) is a univariate drift metric that quantifies how much a…

Customer Lifetime Value (CLV)

This is a calculation of the total value of a customer over their entire…

Compound Annual Growth Rate (CAGR)

The Compound Annual Growth Rate (CAGR) is a financial metric used to measure the…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Beyond the Brand Promise: How to Operationalize Total Experience

As marketing leaders, we are the designated champions of the customer. We craft the brand…

Expert Mode: Why Shorter Ad Tech Supply Paths Aren’t Always Smarter

The concept of Supply Path Optimization (SPO) has become so ingrained in our strategic lexicon…

Expert Mode: Navigating the Perils and Promise of Agentic AI in Customer Experience

The directive from the C-suite is unambiguous: implement AI across the enterprise. For CMOs and…

Expert Mode: Your Martech Is Only as Good as Your Operating Model with Kate Dalbey, Qualified Digital

The tendency when a rollout stalls is to scrutinize the software. Was there a feature…

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