A Guide to Marketing Technology and CX

From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers and CX professionals information and insights to make better decisions.

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Latest Shows



The Agile Brand with Greg Kihlström

Don't miss a thing. Listen to the top marketing technology podcast with host Greg Kihlström


Latest Articles

Marketing technology, CX, and Digital Transformation

Happy Employees Create Happy Customers: The Interdependence of Employee and Customer Experiences

The mantra “Happy employees create happy customers” has transcended mere corporate jargon to become a…

Balancing make vs. buy AI solutions

The integration of artificial intelligence (AI) has become not only a competitive advantage but a…

Expert Mode: Navigating the New Frontier of Omnichannel Attribution

Attribution has long been one of marketing’s thorniest challenges. With consumers increasingly shifting between devices,…

Embracing AI in software engineering

The integration of Artificial Intelligence (AI) into various sectors has emerged as a transformative force.…

House of the Customer by Greg Kihlstrm

Upcoming Events

2025 CX Leaders Advance

CX Leaders Advance is the premier independent conference for professionals who lead (or significantly…

PegaWorld 2025

PegaWorld is Pega’s annual conference, featuring product announcements, keynotes from thought leaders, and product…

Online Scrum Master Summit (OSMS)

Scrum Masters, Agile Coaches, and change-makers—this one’s for you! The Online Scrum Master Summit…

Forrester CX Summit North America 2025

At CX Summit 2025, CX, digital, and marketing leaders unite to delve into this…

eTail Boston 2025

eTail is your opportunity to be at the forefront of the retail revolution. How?…


The Agile Brand Guide® Book Series

The internationally best-selling series available in print, digital and audio.

In 3 hours or less, get up to speed on the trends, issues, and trends that affect your work. Marketing technology, CX, and strategy books for busy professionals.

The Agile Brand Guide®: Generative AI is now available

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