My Courses
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198: #198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely
Today we’re going to talk about the growing need for businesses to adapt to heightened customer experience expectations. Between a continually changing business environment, to increasingly sophisticated consumers, this presents a need for companies…
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197: #197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson
Today we’re going to talk about personalization in a post-cookie era. To help me discuss this topic, I’d like to welcome Amber Armstrong, Chief Marketing Officer at LivePerson
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196: #196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution
Welcome to a special episode of the show brought to you Attribution, an advanced multi-touch attribution company that empowers every marketer with the data to convert more buyers and maximize ROI. You can learn more about Attribution at…
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195: #195: Search, Content Discovery & CX with Jason McClelland, Algolia
Today we’re going to talk about how to create better customer experiences through more effective search and content discovery. To help me discuss this topic, I’d like to welcome Jason McClelland, CMO at Algolia, a leading API Platform for Search…
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194: #194: The Relationship Between CX and EX with Tanya Thomas, Experian Health
Today we’re going to talk about the relationship between customer and employee experience, and how successful organizations plan, implement, and measure this relationship, as well as find ways to successfully improve both of them. To help me discuss…
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193: #193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love
The future of work blurs the lines between physical and digital environments. Employees expect employers to provide a seamless user experience where they can work from anywhere, on any device. But the journey to transforming the employee experience is…
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192: #192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela
The future of work blurs the lines between physical and digital environments. Employees expect employers to provide a seamless user experience where they can work from anywhere, on any device. But the journey to transforming the employee experience is…
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191: #191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte
Today we’re going to talk about the “exponential enterprise,” and how companies can achieve and sustain growth despite continual change and disruption in all aspects of the world around us. Monitor Deloitte recently released a report entitled…
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190: #190: The Retail Customer Experience with Erica James, Medallia
Every industry has its unique challenges and opportunities in delivering great customer experience. Today we’re going to talk about Customer Experience and Retail. To help me discuss this topic, I’d like to welcome Erica James, Global Head of…
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What Non-IT Leaders Need to Know About Ransomware and Cybersecurity
Non-IT leaders are still an integral part of preventing cybersecurity attacks, and solutions don’t have to be technical or complex to be effective. When businesses operate in an increasingly threatening online environment where attacks are costly and can have catastrophic consequences, cybersecurity is everyone’s responsibility. Here’s how non-IT leaders can make a significant impact on preventing ransomware and cybersecurity attacks.