Healthy Organizational Cultures with Gary David, PhD, Bentley University
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play on the video below to listen to the episode on YouTube. …
Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play on the video below to listen to the episode on YouTube. …
Improving CX with Conversational AI, with Bob Summers, Goodcall
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play below to listen to the episode. Today we’re going to talk…
Forbes: Getting Ready For Customer Journey Orchestration
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation This article was originally published through Forbes Agency Council. Read the original here. Customer journey orchestration promises a seamless experience for your customers and greater revenue through timely and relevant offers and actions. These types of…
Automation’s Role in Customer-Centric Retail Operations with Doug LaBahn, Cin7
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play below to listen to the episode Today we’re going to talk…
CMSWire: The Importance of an Initiative Prioritization Model — and Benefit for Customer Experience
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation This article was originally published on CMSWire. You can read the rest of it here. Choosing what to do, and having reasonable certainty that it is the right thing to do, is increasingly important. How can…
CMSWire: Failing at Agile? You’re Doing It Wrong
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation Agile not for you? This is a recent article Greg Kihlström wrote for CMSWire. You can read the original article here. Here are things to consider if adopting agile approaches isn’t working as well as it…
Sustainable Strategic Growth For the Enterprise Leader with Stuart Leo, Waymaker.io
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play on the video below to listen to the episode: Today we’re…
Forbes: Don’t Give Up On Your Process Just Yet
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation This article was written by Greg Kihlström and originally published on Forbes.com. Read the original here. “Why do we keep following the process if it doesn’t work?” You’ve probably heard something to the effect of this…
Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play on the video below to listen to the episode Today we’re…
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