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The Agile Brand with Greg Kihlström

#793: PAN Communications CMO Mark Nardone on 2026 predictions and staying ahead of GEO

Today, we’re going to talk about how generative AI is creating a new layer between your brand and your customers, changing how they discover information and what they trust. We’ll explore the surprising new balance of power between owned media and earned media, and what it means for your PR, content, and SEO strategies moving forward. To help me discuss this topic, I’d like to welcome, Mark Nardone, CMO at PAN.


From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

The Center of Experience (2020)

The book provides a blueprint for organizations to implement a center of excellence incorporating…

First Contact Resolution (FCR)

First Contact Resolution (FCR) is a service metric that measures the percentage of customer…

Subscription Video on Demand (SVOD)

Subscription Video on Demand (SVOD) is a content distribution model where users pay a…

Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) is a security process that enhances the protection of online accounts…

Perceived Ease of Use (PEOU)

Perceived Ease of Use (PEOU) is a core construct in the Technology Acceptance Model…

Measurement (Component of The Center of Experience)

Return on Experience (ROX) is the primary Key Performance Indicator (KPI) associated with The…

1 Brand as Object (Evolution of Brands)

Our use of logos to represent companies, organizations, or individuals is based on a…

Retrospective Meeting Agenda

You can use this Retrospective Meeting Agenda and modify it for your own purposes.…

Product Roadmap

The product roadmap is a high-level visual representation of an organization’s product strategy over…

Business Intelligence (BI)

Business Intelligence (BI) encompasses the technologies, applications, strategies, and practices used to collect, analyze,…

(4) Principles of Explainable AI

Explainable artificial intelligence is governed by four fundamental principles, as identified by data-science experts…

Citizen Data Scientist

Citizen Data Scientists (CDS) are professionals who have strong business acumen, domain expertise, and…


The Agile Brand with Greg Kihlström podcast

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