Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s Marketing Technology & AI News — April 14, 2026

Three converging signals define this moment. First, AI-driven commerce is generating real traffic but failing to convert it at the same rates as traditional search…

AI is a forcing function for organizational redesign. Martech Futurist – April 12, 2026

The AI transformation of marketing is no longer a future-state planning exercise, but rather a present-tense organizational redesign challenge.

Yesterday’s Marketing Technology and AI News | April 13, 2026

The news cycle delivered a set of announcements that, taken together, reveal a marketing technology landscape in genuine structural transition, not the steady but incremental…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Change Management

Change management is the process of planning, implementing, and managing organizational change.

Monthly Recurring Revenue (MRR)

Monthly Recurring Revenue (MRR) is a metric that tracks the amount of recurring revenue…

Recommerce

Recommerce is the sale of pre-owned, returned, refurbished, or otherwise “second-life” products through resale…

Aparna Khurjekar

parna Khurjekar brings more than two decades' worth of experience in the telecommunications industry.…

Algolia logo

Algolia

An AI-powered hosted search and discovery platform that enables developers and enterprises to embed…

Exponential Growth of Content

The concept that, as multi-channel marketing and communication grow towards omnichannel, the content requirements…

Alternate Payment Methods (APM)

Alternate Payment Methods (APMs) refer to payment options that differ from traditional cash or…

Red/Amber/Green (RAG) Scoring

Red/Amber/Green (RAG) Scoring is a simple status classification method that uses three color-coded categories—Red,…

Avaya

Avaya is a global leader in enterprise communications and customer experience solutions, providing unified…

Retrieval Augmented Generation (RAG)

Retrieval Augmented Generation (RAG), is an AI-based approach that combines the strengths of information…

Inbound Marketing

visitors through earned interest, and often through helpful content.

Employee Experience (EX)

Similar to how Customer Experience (CX) is the sum of all interactions that a…


The Agile Brand with Greg Kihlström podcast

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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: The High-Tech, Low-Tech Playbook for National Scale and Local Authenticity

For enterprise marketing leaders, the mandate is clear: grow. But the path to that growth…

Expert Mode: Decoding the High-Effort Customer Journey

In enterprise marketing, data is never in short supply. Insight, however, is a far scarcer…

Expert Mode: Navigating the AI Revolution in Marketing

The transformative potential of artificial intelligence (AI) in marketing is undeniable. From streamlining operations to…

Expert Mode: The Age of AI and the Imperative for Simplicity in Customer Experience

Just when we thought we had a handle on the omnichannel chaos, along comes the…

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