A Guide to Marketing Technology and CX

From the creators of The Agile Brand™ with Greg Kihlström podcast, and the internationally best-selling The Agile Brand™ Guides series of books on marketing technology topics, we're here give marketers and CX professionals information and insights to make better decisions.


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Marketing technology, CX, and Digital Transformation

Customer success drives lasting B2B partnerships

In the ever-evolving landscape of B2B marketing, the concept of customer success has emerged as a cornerstone for building enduring relationships between businesses and their clients.
Nov 6, 20244 min read

Differentiating a brand through exceptional member experience

Differentiating through exceptional member experience is a key strategy for financial institutions like Everence Federal Credit Union to stand out in a competitive market. In a world where financial services are considered a commodity, offering the same products and services as other banks, the way to truly set oneself apart is through the customer experience.
Nov 5, 20243 min read

Focusing on the customer journey first when developing an e-commerce strategy

Understanding the needs and preferences of the customer is essential for creating a successful e-commerce platform, thus it is important to focus on the customer journey first when developing an e-commerce strategy. By starting with the customer in mind, businesses can align their people, processes, and technology to deliver a seamless and personalized experience.
Nov 4, 20242 min read

Prioritizing efficiency and customer loyalty in e-commerce

Prioritizing efficiency and customer loyalty is essential for sustainable growth and success. This is especially true in the e-commerce space, where businesses must constantly adapt to changing customer expectations and market trends. Let's talk about enhancing customer e-commerce engagement while streamlining business operations.
Nov 3, 20243 min read

Authentic storytelling drives audience engagement

Authentic storytelling is about more than just sharing information; it involves creating a connection with the audience through relatable and honest narratives. Harris's transition from traditional documentary filmmaking to brand storytelling exemplifies this shift. Her extensive experience in documentary film, particularly with reputable organizations like HBO and PBS, equipped her with the skills to capture real, unscripted stories. This background allows her to approach brand marketing with a journalistic lens, focusing on the genuine experiences of small business owners. The "Made in America" series is a testament to this approach, showcasing the diverse and compelling stories of entrepreneurs who contribute significantly to the economy.
Nov 2, 20244 min read

MarTech drives positive customer experiences

MarTech, or marketing technology, plays a crucial role in driving positive customer experiences. In today's digital age, businesses must leverage technology to understand their customers, engage with them effectively, and ultimately create a seamless and personalized experience.
Nov 1, 20243 min read

The power of stories to influence the decision making process

Stories have always been a powerful tool for influencing decisions. In the podcast interview with Megan Burns, they discuss the importance of using stories to make a compelling case for change in a business setting. They emphasize the need to move beyond just presenting numbers and data, and to instead use stories to paint a vivid picture of the potential outcomes of different choices.
Oct 31, 20242 min read

The benefits of e-commerce automation

Automation has become an integral part of e-commerce operations, allowing brands and retailers to streamline their processes, improve efficiency, and drive growth in the digital marketplace. One key aspect of automation is the ability to automate repetitive tasks for greater efficiency. By leveraging AI and automation technologies, businesses can save time, reduce errors, and focus on more strategic initiatives.
Oct 30, 20243 min read