360: #360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia
Algolia, one of the leading enterprise search and discovery platforms, recently published its Ecommerce Site Search Trends 2023 report, which highlights several opportunities and challenges for…
Destination CRM: House of the Customer by Greg Kihlström is Required Reading
In this interview with Kihlström, CRM editor Leonard Klie uncovers how building a customer- and employee-focused company is like constructing a house.
359: #359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey
Today we’re going to talk about the business value of creating a great employee experience. To help me discuss this topic, I’d like to welcome Annette…
358: #358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango
Today we’re going to talk about the value of showing vs. telling in order to improve the customer experience. To help me discuss this topic, I’d…
Mastering the Art of Customer Experience: Insights from the CEO of the CX Professional Association with Greg Melia
The CX Goalkeeper had the great opportunity to interview Greg Melia LinkedIn Headline: CEO at Customer Experience Professionals Association (CXPA) Highlights: 00:00 Game Start 00:38 Greg…
CEOWorld: Investing in Employees for Improved Customer Experience
This article was originally published on CEOWorld Magazine. The customer experience (CX) is the grand sum of all interactions between a company and its customers. It’s…
357: #357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio
Anyone that listens to this show knows that category leaders are using data driven customer engagement to create better customer experiences, more loyal customers, and a…
A strategic roadmap is key for your marketing technology infrastructure
As a marketer, understanding the intricacies of your marketing technology infrastructure is essential to making sure it’s running smoothly and achieving your desired outcomes. Having a…
