Month: March 2026

Only 32% of U.S. employees are actively engaged at work right now. That number has been falling for five years straight. Companies are spending more than ever on engagement surveys, pulse checks, eNPS scores, and culture consultants. And the needle isn’t moving.

RetailNext’s 2026 Shopper Sentiment Report, which surveyed 1,053 U.S. consumers in February 2026, underscores a critical shift: price is no longer merely a factor; it is the dominant driver of customer engagement and loyalty. For senior marketing and CX leaders, understanding and responding to these shifts with precision and…

AI-native platform processes 10 billion events and delivers 400 million decisions each day, helping Fortune 500 clients power real-time customer personalization

The dominant signal is a widening execution gap: organizations are deploying AI tools at an accelerating pace while the organizational competency, data infrastructure, and governance frameworks required to extract real value lag dangerously behind.

Today we are here at eTail Palm Springs, and we’re going to talk about the evolution of performance marketing in an era of signal loss and consumer uncertainty. As traditional methods like third-party cookies fade away, marketers need new tools and strategies that are not just incrementally better, but…

Despite significant investment and effort, the perceived quality of customer experience is not improving at the rate practitioners believe. This disconnect signals a fundamental challenge in how enterprises measure, understand, and act upon customer feedback.

RingCentral, Inc. , a global leader in AI-powered business communications, announced RingCentral AIR Pro (AI Representative), a voice-first, omnichannel AI agent platform. As part of the launch, AIR Pro includes a no-code environment, called AIR Pro Studio, enabling anyone to design, build, and deploy voice and digital AI agents in…

A Harris Poll conducted in February 2026 reveals a complex paradox: Gen Z relies heavily on TikTok for cultural content, yet exhibits growing distrust, content fatigue, and a desire for more authentic digital experiences.

HYPR’s sixth annual State of Passwordless Identity Assurance report (produced with S&P Global Market Intelligence 451 Research) shows Generative AI (53%) and Agentic AI (45%) have now surpassed stolen credentials as the primary identity concern for security leaders.

Adobe has announced the launch of AI Assistant in Photoshop, now available in public beta for web and mobile. This move marks a significant step in the company’s broader vision to embed conversational AI across its creative suite, aiming to reduce friction for marketers and creators by allowing them…