My Courses
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Starting small to achieve big results
“Start small, prove value quickly” is a mantra that many successful businesses are adopting in today’s data-driven world. This approach emphasizes the importance of taking incremental steps towards implementing data-driven solutions, rather than diving headfirst into large, complex projects.
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Leadership buy-in is crucial for success with continuous learning
Leadership buy-in is crucial for the success of a Dojo program. As discussed in the podcast transcript, the role of leadership in supporting and championing the Dojo model is essential for ensuring that teams are set up for success and that the momentum and engagement in the program are maintained over time.
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#563: Harnessing technology for good with Larry Weber, Racepoint Global
Today we’re going to talk about using technology for good in a new age of reason, driven by data, artificial intelligence, and people utilizing these tools for the right reasons. To help me discuss this topic, I’d like to welcome Larry Weber, Founder & Chairman of Racepoint Global and author of the new book A…
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Adapting customer loyalty to match consumer preferences
One of the key factors driving the need for adaptation in loyalty programs is the increasing importance of value to consumers. In the wake of the pandemic, consumers are placing a higher priority on getting the most value out of their travel experiences, not just in terms of saving money but also in enhancing their…
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#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Ken Peterson is the President of QuestionPro’s Customer Experience Division and joined me for an enlightening conversation about the intersection of AI and CX. QuestionPro’s Voice of the Customer platform already incorporates AI in its range of products from basic surveys to complex research, customer experience and employee engagement.
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#2: Winning As A Team With Composable Content with Barry D’Arcy, Storyblok
Barry D’Arcy from Storyblock shares insights on the company’s growth and the benefits of headless CMS. He explains that headless CMS allows for flexibility in front-end frameworks and content reuse …
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Optimove Partners With Captain Up and Gamanza Delivering First AI-Orchestrated Gamification
Optimove announced partnerships with gamification leaders Captain Up and Gamanza Engage (a business unit within Gamanza Group AG), delivering a first to iGaming and Sports Betting operators: AI-orchestrated gamification. Optimove is the #1 CRM Marketing Solution used by iGaming and sports betting operators.
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Employee financial wellness benefits boost retention
Financial wellness benefits play a crucial role in boosting retention rates in the workforce. In today’s competitive job market, where companies are constantly vying for top talent, offering financial wellness benefits can set an organization apart from its competitors and help retain employees in the long run.
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#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster
Welcome to today’s episode where we delve into leadership and empowerment in the tech industry with Cerys Goodall, Chief Operations Officer at Vetster, the world’s fastest-growing pet telehealth platform. We’ll discuss her strategies for fostering female leadership and building resilient, scalable operations.
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Incremental improvements lead to greater success
Incremental improvements lead to success in software testing, by allowing teams to focus on one challenge at a time and making incremental changes to improve the testing process. This approach allows organizations to show incremental value internally and eventually see improvements over time.