A Guide to Marketing Technology and CX

Communication is key in building a strong customer experience (CX), as highlighted in the podcast episode featuring Eric Smuda, Chief Experience Officer at Likewise.

Incrementality is the ground truth when it comes to measuring the effectiveness of marketing efforts. In the podcast transcript, the speaker explains that incrementality is like a sixth-grade science fair project - if one group of users receives marketing and another does not, any difference in outcomes can be attributed to that marketing.

Agile customer research requires leadership and collaboration to be successful in today's fast-paced business environment.

Psychological safety is a key factor in fostering creative confidence within a team or organization.

The podcast episode featuring Afif Khoury of SOCi discusses the importance of integrated data for efficient artificial intelligence (AI). Khoury emphasizes the need for marketers to address data fragmentation in order to effectively leverage AI technologies and drive business success. Data fragmentation refers to the scattered and disjointed nature of data across various platforms and systems, which hinders the ability to access, integrate, and analyze data effectively.

Domain-specific AI is a powerful tool that has the potential to revolutionize the way businesses operate and interact with their customers.

Artificial Intelligence (AI) accelerates personalized customer experiences by enabling marketers to analyze vast amounts of data quickly and efficiently. With AI technology, marketers can gain valuable insights into customer preferences, behaviors, and trends, allowing them to create personalized marketing campaigns that resonate with their target audience.

Empowering teams involves giving them the autonomy and trust to make decisions and take ownership of their work. This approach can lead to increased motivation, creativity, and overall success for the organization.