Walled Garden


The concept of a walled garden refers to a closed ecosystem that virtually restricts users from accessing content or services outside the platform. In simple terms, it is a digital environment that keeps users within its walls by offering them everything they require without having to leave the platform. While it can be an excellent strategy for marketers to ensure that their target audience remains engaged with their brand, there are also drawbacks to this approach. In this blog post, we will discuss what a walled garden is and highlight some of its benefits and drawbacks.

Better Control over User Data

The primary benefit of walled gardens is that marketers have better control over user data than they do with an open ecosystem. The walled garden approach enables marketers to gain insight into user behavior and preferences by allowing them to access more granular data points. Marketers can use this data to refine their targeting strategies and improve their marketing efforts.

Higher Engagement Rates

One of the main objectives of any marketing campaign is to engage the target audience. Walled gardens are an efficient way to ensure that users remain engaged with the brand. This is because, within the walled garden, users have access to different apps and services that cater to their needs. As a result, they spend more time on the platform, which translates to better engagement rates. The more users engage with the brand, the higher the chances of converting them into customers.

Reduced Ad Fraud

Walled gardens are more secure than open platforms. They provide a controlled and highly monitored environment that makes it difficult for fraudsters to infiltrate the platform. As a result, marketers are less likely to fall prey to ad fraud within a walled garden. This means that they can invest their advertising budgets more wisely, knowing that their efforts are reaching the intended audience.

Walled Gardens and Limited Reach

One of the major drawbacks of walled gardens is that they limit the reach of the marketing campaign. Since users cannot access services outside the platform, marketers are unable to reach users who are not within the walled garden. This can be a problem, especially if the target audience is spread across different digital platforms. Moreover, since walled gardens are only limited to a particular platform, this can limit marketers from reaching a wider audience.

Limited Control over the Environment

While walled gardens offer better control over user data, this comes at the expense of limited control over the environment. This means that marketers are unable to control the look and feel of the platform. As a result, they may not be able to create customized experiences that align with their brand values or strategy. This can be a problem, especially if the brand is looking to create a unique customer experience that separates them from the competition.

A walled garden approach can be an effective marketing strategy for marketers looking to better engage their target audience. By offering users everything they need within a platform, it ensures that they remain engaged with the brand. However, as we have seen, there are also drawbacks to this approach. Walled gardens limit reach and can also limit the marketer’s control over the environment. As such, marketers need to carefully assess their marketing objectives and how a walled garden approach aligns with them before choosing this approach.

Channel Switching


House of the Customer by Greg Kihlström is now available.
House of the Customer by Greg Kihlström