Expert Advice for Marketing Leaders on MarTech, AI, & CX

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Up-to-the-Minute Analysis

Insights from the last 48 hours

AI produces faster than your ability to check its work. Martech Futurist | May 29, 2026

AI made marketing faster at producing almost everything, and the speed has surfaced a quieter problem underneath it. The output now arrives faster than teams…

Yesterday’s Marketing Technology & AI News | May 29, 2026

Yesterday’s wave of press releases tells a story that Chief Marketing Officers (CMOs) need to read carefully as a strategic inflection point with real operational…

Yesterday’s Marketing Technology & AI News: May 28, 2026

Yesterday’s wave of press releases tells a story that Chief Marketing Officers (CMOs) need to read carefully — not as a celebration of AI progress,…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Perceived Ease of Use (PEOU)

Perceived Ease of Use (PEOU) is a core construct in the Technology Acceptance Model…

Buy Online, Return In Store (BORIS)

Buy Online, Return In Store (BORIS) is a retail returns model where a customer…

Universal Product Code (UPC)

Universal Product Code (UPC) is a barcode symbology that is widely used globally for…

Average Revenue Per User (ARPU)

Average Revenue Per User (ARPU) is a metric that measures the average revenue generated…

Change Control Board

A Change Control Board is a group of change management executives in charge of…

PAN Communications

PAN Communications is an integrated marketing and public relations agency that specializes in creating…

Transcend

Transcend is a data privacy infrastructure platform that helps companies programmatically manage user data…

Media Sufficiency

Media sufficiency can be defined as the required investment levels to ensure that the…

The history of e-commerce from Pre-Internet Foundations to AI & Agentic Commerce

History of E-Commerce

A brief history of E-commerce, from the early pre-internet foundations in the 1960s to…

Natural Language Interfaces (NLI)

Natural Language Interfaces (NLI) are user interfaces that allow people to interact with computer…

Run of Site (ROS)

Run of Site (ROS) is an advertising buying option that allows advertisements to appear…

Net Promoter Score (NPS)

NPS is how likely a customer would recommend a brand to others. It is…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Beyond the Brand Police: Building a Design System on Conviction, Not Components

A system built on rules is fragile; it breaks the moment someone encounters a situation…

Expert Mode: Beyond the Playbook: Building Customer Loyalty One Story at a Time

What if the most powerful play in our book wasn’t a new piece of marketing…

Expert Mode: Rewriting the Unicorn Playbook for an AI-Native World

Every successful enterprise has a playbook. It’s the collection of strategies, principles, and processes that…

Expert Mode: Beyond the Hype Cycle: Building a Creator Commerce Engine for Sustainable Revenue

We’ve treated influencer marketing as a necessary, if somewhat unpredictable, line item—a concession to the…

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