Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Judgment only scales by design (and oversight). Martech Futurist | July 25, 2026

Human sign-off on high-risk AI agent actions fell from 40% to 25% in six months even as fully agentic campaigns began shipping end to end.…

Yesterday’s Marketing Technology & AI News | July 25, 2026

Martech news July 23-24, 2026: Dstillery adds in-flight agentic optimization for live campaigns, PropellerAds ships an MCP connector, NiCE expands RingCentral.

Yesterday’s Marketing Technology & AI News: July 24, 2026

Yesterday’s martech news, July 23, 2026: HubSpot opened Agent Hub in public beta and dentsu partnered with Adthena as UK ChatGPT ad CPCs swung up…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR)

ADKAR is a change management framework that can help teams learn and adapt more…

Natural Language Interfaces (NLI)

Natural Language Interfaces (NLI) are user interfaces that allow people to interact with computer…

Customer Journey Taxonomy

Customer Journey Taxonomy is a structure of categories that organizes systems, content, and data…

Contentsquare

Contentsquare is a digital experience analytics platform that helps businesses understand how and why…

PAN Communications

PAN Communications is an integrated marketing and public relations agency that specializes in creating…

Average Revenue Per Account (ARPA)

Average Revenue Per Account (ARPA) is a key metric that measures the average revenue…

Transcend

Transcend is a data privacy infrastructure platform that helps companies programmatically manage user data…

Universal Product Code (UPC)

Universal Product Code (UPC) is a barcode symbology that is widely used globally for…

Proximal Policy Optimization (PPO)

Proximal Policy Optimization (PPO) is a reinforcement learning (RL) algorithm designed to train models…

Run of Site (ROS)

Run of Site (ROS) is an advertising buying option that allows advertisements to appear…

Media Sufficiency

Media sufficiency can be defined as the required investment levels to ensure that the…

Change Control Board

A Change Control Board is a group of change management executives in charge of…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Re-Evaluating Cashback as a Strategic Growth Lever with Shopback’s Carolina Paradas

Today, every line item in the budget, every channel in the mix, is under scrutiny…

Expert Mode: Navigating the Shift to Autonomous AI in Marketing with Jamie Domenici from Klaviyo

We are moving toward a future where human-led strategy is handed off to agentic AI…

Expert Mode: Why Your Obsession with Short-Term Metrics is Quietly Destroying Your Brand

This conflict is the focus of Eric Ries’s latest work, Incorruptible. Ries, whose previous book…

Expert Mode: Why Your CX Strategy is Failing From the Inside Out with Jennifer Jones, RGP

As marketing leaders, we are in a perpetual state of optimizing the customer experience. We…

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