Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s MarTech, AI & CX News | September 17, 2026

Sept 16, 2026 martech news: HubSpot ties 3.6x MQLs to AI context, Google links feed fixes to a 5% conversion lift, and Pindrop reports 94.3%…

Who gets to approve an agent’s output? Martech Futurist | September 16, 2026

HBR, Gartner, and Marketing Week converged this week on one question blocking AI value in marketing: who holds the authority to decide. A practitioner’s guide…

Yesterday’s MarTech, AI & CX News | September 16, 2026

Sept 15, 2026 martech news: Profound raised $180M at $1.8B, Bazaarvoice found 65% of AI shoppers click known brands, and Sinch saw AI holiday trust…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Natural Language Interfaces (NLI)

Natural Language Interfaces (NLI) are user interfaces that allow people to interact with computer…

Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR)

ADKAR is a change management framework that can help teams learn and adapt more…

Proximal Policy Optimization (PPO)

Proximal Policy Optimization (PPO) is a reinforcement learning (RL) algorithm designed to train models…

Contentsquare

Contentsquare is a digital experience analytics platform that helps businesses understand how and why…

PAN Communications

PAN Communications is an integrated marketing and public relations agency that specializes in creating…

Customer Journey Taxonomy

Customer Journey Taxonomy is a structure of categories that organizes systems, content, and data…

Average Revenue Per Account (ARPA)

Average Revenue Per Account (ARPA) is a key metric that measures the average revenue…

Transcend

Transcend is a data privacy infrastructure platform that helps companies programmatically manage user data…

Run of Site (ROS)

Run of Site (ROS) is an advertising buying option that allows advertisements to appear…

Universal Product Code (UPC)

Universal Product Code (UPC) is a barcode symbology that is widely used globally for…

CommerceIQ Logo

CommerceIQ

CommerceIQ is a Retail Ecommerce Management Platform designed to help consumer brands win on…

Income Producing Activities (IPA)

ncome Producing Activities are defined as any activity that generates revenue for your business.…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: The Perk That Never Makes the Press Release: Erin Mittelstaedt on Wellness Investments That Actually Last

Which does more for a company over five years — a wellness platform announced at…

Expert Mode: Moving Beyond the Limits of Traditional A/B Testing

I recently spoke with Nir Weingarten, CEO and founder of Eikona, whose background in AI…

Expert Mode at Ai4: The Sixteenth Tool in a Fifteen-Tool Stack, with Jessica Vose from Kana

Every few years the industry sells marketing a layer that will finally make the rest…

Expert Mode: The Data Tax You’re Now Paying Per Token with Ben Schein from Domo

Ben Schein, Chief AI and Analytics Officer at Domo, argues that sloppiness now shows up…

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