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#785: Avaya CTO David Funck on building persistent memory of the customer with AI
Today, we’re going to talk about breaking down the silos between our AI systems. We’ll explore a concept that promises to give our AI a persistent memory, allowing different models and platforms to share context and build a truly continuous, intelligent customer experience. To help me discuss this topic, I’d like to welcome, David Funck, Chief Technology Officer at Avaya.
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Most popular terms
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Ad-Supported Video on Demand (AVOD) is a video distribution model that allows users to…
First-Party Customer View
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Agile, Customer-Centric Culture
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Authorized Push Payment (APP) Fraud
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Zero Party Data
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Standard Operating Procedure (SOP)
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Hubspot Marketing Cloud
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