Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s Marketing Technology & AI News | May 4, 2026

Yesterday’s wave of marketing technology and AI announcements tells a story that vendor press releases won’t say plainly: the gap between AI adoption and AI…

Yesterday’s Marketing Technology & AI News | May 1, 2026

As most of you likely already know, the era of optional AI adoption is over. The recent announcements from Google, Commerce/BigCommerce, adMarketplace, and others are…

Yesterday’s Marketing Technology & AI News | April 29, 2026

Yesterday’s wave of announcements demonstrate that the marketing technology industry is bifurcating into two camps — those building genuine autonomous capability and those rebranding existing…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Experience Maturity

This is the measurement of how advanced an organization’s employee and customer experience processes,…

Build vs. Buy

Build vs. Buy refers to the philosophy and approach that organizations take when determining…

Reinforcement Learning from Human Feedback (RLHF)

Reinforcement Learning from Human Feedback (RLHF) is a training method used to align AI…

Search Engine Optimization (SEO)

Search Engine Optimization (SEO) is a marketing technique that helps boost website traffic organically.…

Personal Identifiable Information (PII)

Personal Identifiable Information (PII) is any data that could potentially be used to identify…

Logic (Dimensions of Personalized Experiences)

Logic is defined in House of the Customer (2023) as containing five dimensions that…

Project Management Office (PMO)

A Project Management Office (PMO) is a centralized department within an organization that is…

A/B Testing

A/B testing refers to the practice of comparing two versions of something in order…

Business Value (Scrum Element)

It is ultimately the product owner’s responsibility to determine the definition of business value,…

Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP) refers to a category of business management software that integrates…

Business to Agent to Consumer (B2A2C)

Business to Agent to Consumer (B2A2C) is a go-to-market and transaction model where a…

_North Star Goals

North Star Goals are the ultimate goal of great personalized experiences, which can be…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: From HiPPO to Hypothesis: Building a Culture of Continuous Optimization

In enterprise marketing, there are few forces as powerful, or as potentially misguided, as the…

Expert Mode: From Factory Floor to Jazz Ensemble: A 2025 Recap of The Agile Brand Interviews

The rhythm of enterprise marketing has changed. For years, the dominant metaphor for our function…

Expert Mode:  Democratizing AI: How UserTesting Empowers Every Employee to Drive Innovation

The integration of artificial intelligence into business operations is no longer a futuristic vision but…

Expert Mode: The Global-Local Tightrope: Balancing Brand Consistency and Hyper-Relevance

For any enterprise marketing leader, the tension between global brand consistency and local market relevance…

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