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#763: Pega CTO Don Schuerman on how AI can pay down tech debt and accelerate digital transformation
Today, we’re going to talk about moving beyond the hype we’re so used to hearing about AI and into the practical, high-impact world of agentic AI. We’ll explore how this approach can help large organizations finally tackle their technical debt, not by ripping and replacing, but by understanding and redesigning from the inside out, fostering a new level of collaboration between business and IT along the way.…
From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.
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Michael Domanic
Michael Domanic is the Head of AI at UserTesting, where he leads the company’s…
Jeff Hahn
Jeff Hahn is Principal at Hahn Agency and author of the book Breaking Bad…
Veritone
Veritone is a leading provider of artificial intelligence (AI) and cognitive computing solutions. Its…
Nickole Brown
Cella by Randstad digital consultant Nickole Brown has two decades of creative operations, production and…
UserTesting
UserTesting is a human insight platform that helps organizations understand their customers’ thoughts, feelings,…
Muqtadaa Miandara
Muqtadaa Miandara is Principal, Digital Growth at Upbound Group
Vito Peleg
Vito Peleg is a former agency owner who delivered over 600 projects before founding Atarim,…
First Contact Resolution (FCR)
First Contact Resolution (FCR) is a service metric that measures the percentage of customer…
Tejas Manohar
Tejas Manohar is the cofounder/co-CEO of Hightouch. Prior to founding Hightouch, Tejas was an…
Zigment
Zigment is a cloud-based marketing resource management (MRM) platform designed to help marketing teams…
Average Handle Time (AHT)
Average Handle Time (AHT) is a contact center and service metric that measures the…
Phyllis Fang
Phyllis Fang is Head of Marketing at Transcend, the leading privacy infrastructure company. Before…
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