UserTesting is a human insight platform that helps organizations understand their customers’ thoughts, feelings, and behaviors through on-demand feedback. It connects businesses with their target audience to gather real-time insights through video recordings of user experiences, allowing quick iteration and data-driven decision-making across all stages of the product development lifecycle.
Website: https://www.usertesting.com/
Social Handles:
- Twitter: @usertesting
- LinkedIn: UserTesting
- Facebook: @usertesting
- YouTube: UserTesting
Key Features:
- On-demand participant recruitment: Access to a diverse panel of participants across demographics and geographies.
- Unmoderated and moderated testing: Conduct remote user research with flexibility.
- Video recordings of user sessions: Capture real-time user interactions and feedback.
- Transcription and analysis tools: Streamline the analysis process with searchable transcripts and tagging capabilities.
- Collaboration features: Share findings and insights with team members.
- Integrations: Connect with popular design and analytics tools.
- Template gallery: Leverage pre-built test plans for various use cases.
Brief History:
UserTesting was founded in 2007 by Darrell Benatar and Dave Garr to make user research faster, easier, and more affordable. The company initially focused on providing unmoderated remote usability testing services. Over time, UserTesting expanded its offerings to include various research methodologies, such as moderated testing, live interviews, and card sorting. In 2021, UserTesting went public on the New York Stock Exchange. They were acquired by Thoma Bravo in 2022 and taken back private. They continue to innovate in the human insights space, helping organizations gain a deeper understanding of their customers.
Executive Team:
- Eric Johnson, CEO
- Niikki Morello, Chief Transformation Officer
- Baran Erkel, Chief Strategy Officer
- Jamie Anderson, President
- David Smith, CTO
Competitors:
- dscout
- Lookback
- Qualtrics
- UserZoom
- Maze
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