Customer satisfaction is not enough

Satisfied customers can still defect and leave a business, which can be detrimental to its success. Instead, businesses should aim to impress their customers, leaving an indelible impression in their minds.

Ethical use of generative AI for the enterprise

The ethical use of generative AI is a topic of great importance in today’s digital age. As AI technologies continue to advance and become more integrated into various industries, it is essential for businesses to consider the ethical implications and potential risks associated with their use.