Exploring the MarTech & CX Landscape
Customer value is top priority in any business. It is essential for organizations to prioritize the needs and satisfaction of their customers in order to build long-lasting relationships and maximize customer lifetime value.
In this episode, we discuss the many factors that play into building and nurturing an intrapreneurial culture. Check out this in depth conversation with Elliot Pepper, Founder of Northbrook Financial, as he touches on the importance of accountability, communication, mentorship, and incentive structures in fostering a safe environment where anyone can identify and create new value.
AI has revolutionized the way businesses interact with their customers and has greatly enhanced the customer experience. With the use of AI, businesses can gather and analyze vast amounts of customer data, allowing them to better understand their customers’ needs and preferences.
Today we’re going to talk about headless e-commerce, and how it improves personalization, reduces friction, and drives greater loyalty. To help me discuss this topic, I’d like to welcome Chris Bach, Co-Founder, CCO and CSO at Netlify a company…
To address bias and ensure alignment, the podcast emphasizes the importance of data.
Collecting and analyzing customer interactions is crucial for brands in
today’s digital age.
Today we’re going to talk about why customer journey mapping matters, and how it can improve customer loyalty, and drive other customer and business outcomes. To help me discuss this topic, I’d like to welcome Percy Rose, Customer Success Strategy…
AI can improve customer connections by automating repetitive tasks and allowing employees to focus on higher value-added activities.
One key aspect of breaking down silos is cross-channel retention. This refers to the practice of engaging customers across multiple channels and ensuring their loyalty and satisfaction.
With the rise of artificial intelligence (AI), organizations now have the opportunity to leverage technology to create better office experiences for their employees. Let’s explore the topic of leveraging AI for better office experiences.
