Driving brand loyalty through a great e-commerce experience
Brands need to understand what is important to their customers and replicate that experience consistently across all touchpoints.
459: #459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
Today we’re going to talk about the role of product leaders in shaping the customer experience, and how continuous learning and continuous improvement help build great product teams. To help me discuss this topic, I’d like to welcome Jess Keeney,…
S1 | 17: Stop self-silencing, unmute yourself and your ideas to reach your full potential with Rachel Druckenmiller
In this episode co-host Adam Chen speaks with Rachel Druckenmiller, founder of Unmuted and keynote speaker/corporate facilitator. Rachel’s unique journey is explored as well as how she found her passion in life helping individuals unmute themselves and stop the self-silencing behavior we all experience. Rachel opines on how internal…
458: #458: Demystifying CX Governance with Sami Nuwar
Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components that make it truly work for an organization—and their customers. To help me discuss this topic, I’d like to welcome…
Netlify releases 2023 state of web development report
In this report, The 2023 State of Web Development, Netlify unpacks cutting-edge trends that are shaping the world of modern web development.
The business value of a strong RevOps and Sales relationship
One of the key factors in building a strong revenue operations (RevOps) and sales relationship is effective communication.
New edition of best-selling customer journey orchestration guide gives expanded insights from industry leaders
In this second edition of this best-selling installment in the series, Customer Journey Orchestration Platforms are explored and demystified, with over 50 additional pages of new content and insights, plus a guide to some of the leading platforms in the space.
457: #457: Building a culture of experiementation, with Kirsty Dawe, Webeo
Today we’re going to talk about building a culture of experimentation and how it can benefit B2B brands. To help me discuss this topic, I’d like to welcome Kirsty Dawe, CEO at Webeo. RESOURCES PartnerHero: to waive set up fees, go…
Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman
With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to…
Leaders need to encourage collaboration and data fluency
Leaders need to embrace the importance of data and collaboration in the modern workplace. Greg Welch from Spencer Stuart emphasizes that marketers need to be “digital natives” who understand new technology and can effectively manage dashboards.
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