Expert Advice for Marketing Leaders on MarTech, AI, & CX

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Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Project Management Components (PMBOK)

Project management is a crucial part of any business operation. It involves the planning,…

Generative AI

Generative AI is the technique of designing AI that mimics human imagination and creativity.

Compound Annual Growth Rate (CAGR)

The Compound Annual Growth Rate (CAGR) is a financial metric used to measure the…

Order Management System (OMS)

Order Management Systems (OMS) are comprehensive, software-based platforms designed to facilitate and streamline the…

Key Success Indicator (KSI)

A Key Success Indicator (KSI) is a measurable value that reflects the effectiveness of…

Eisenhower Matrix

The Eisenhower Matrix, also known as the Eisenhower Box or Urgent-Important Matrix, is a…

Decision Latency Index (DLI)

The Decision Latency Index (DLI) is a business performance metric that measures the average…

Multi-touch Attribution (MTA)

Multi-touch attribution allows marketers to have a better understanding of the impact on individual…

Customer Data Platform (CDP)

A Customer Data Platform (CDP) is software that collects and unifies first-party customer data—from…

Customer Journey Orchestration (CJO)

Customer Journey Orchestration platforms enable marketers to utilize multi-channel or omnichannel marketing techniques.

Competing Values Framework (CVF)

Originally developed from research conducted by faculty members at the University of Michigan in…

Business Value

Business value is the return on investment that is achieved by an initiative. Another…


The Agile Brand with Greg Kihlström podcast

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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: The High-Tech, Low-Tech Playbook for National Scale and Local Authenticity

For enterprise marketing leaders, the mandate is clear: grow. But the path to that growth…

Expert Mode: Decoding the High-Effort Customer Journey

In enterprise marketing, data is never in short supply. Insight, however, is a far scarcer…

Expert Mode: Navigating the AI Revolution in Marketing

The transformative potential of artificial intelligence (AI) in marketing is undeniable. From streamlining operations to…

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AI isn't a Goal (or a Strategy) by Greg Kihlström

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