A Guide to Marketing Technology and CX

From the creators of The Agile Brand™ with Greg Kihlström podcast, and the internationally best-selling The Agile Brand™ Guides series of books on marketing technology topics, we're here give marketers and CX professionals information and insights to make better decisions.


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Martechipedia™

The marketing technology wiki serving as a guide for CMOs, marketing and customer experience leaders, and aspiring leaders

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All the acronyms a marketer could ask for! Terms, concepts and other resources in a wiki format.

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Latest Articles

Marketing technology, CX, and Digital Transformation

Forbes: Maintaining Employee Morale Before, During And After A Digital Transformation

This can affect many things adversely, both inside and outside the company, including employee engagement, which is critical to your long-term success.
Nov 28, 20221 min read

Forbes: It’s Time to Think About Experience Operations

  This article was written by Greg Kihlström for Forbes Agency Council. You can read the original here. If your organization is like most these days, there is at least …
Nov 3, 20222 min read

Martech: How to prepare teams for customer journey orchestration

This article was written by Chris Wood for MarTech, based on a presentation by Greg Kihlström at the recent MarTech conference. Read the full article here.

One of the benefits of a customer journey orchestration (CJO) platform is improved alignment among business units. In order for this to work, teams in those units need to be prepared ahead of the implementation.

Oct 28, 20221 min read

CMSWire: 3 Things to Consider Before Buying a Customer Data Platform

  This article was originally published on CMSWire. Read the full article here. Are you ready to take the CDP journey? The Customer Data Platform category includes a lot of …
Oct 19, 20221 min read

Forbes: How Customer Journey Orchestration Changes Your Marketing Approach

  This article was originally written by Greg Kihlström for Forbes. View the original article here. Customers increasingly appreciate personalized experiences and are growing to expect them across all of …
Oct 13, 20221 min read

MarTech: 4 critical platforms to support customer journey orchestration: Getting started on CJO

  This post was written by Greg Kihlström for MarTech. Read the original article here. Aligning your customer data, content management, CJO and analytics and reporting platforms is crucial for …
Oct 12, 20221 min read

CMSWire: Defining Your Marketing Technology Philosophy

One incredibly helpful thing to define before embarking on an effort to define your technology infrastructure is to define what I call a marketing technology philosophy. This will consist of your guiding principles that point you in the right direction as you make fundamental choices about the types of platforms you incorporate or reject as part of your marketing technology stack.
Oct 10, 20222 min read

Forbes: Understanding When To Use Automation, Orchestration And Next Best Action

Read More The Agile Brand Blog – Greg Kihlström Customer Experience & Digital Transformation The latest article by Greg Kihlström for Forbes Agency Council. Customers increasingly want personalized content and experiences …
Oct 2, 20221 min read
House of the Customer by Greg Kihlstrm

The Agile Brand Guide Book Series

The internationally best-selling series available in print, digital and audio.

In 3 hours or less, get up to speed on the trends, issues, and trends that affect your work. Marketing technology, CX, and strategy books for busy professionals.

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