A Guide to Marketing Technology and CX
From the creators of The Agile Brand™ with Greg Kihlström podcast, and the internationally best-selling The Agile Brand™ Guides series of books on marketing technology topics, we're here give marketers and CX professionals information and insights to make better decisions.
Latest Shows
Don't miss a thing. Listen to the top marketing technology podcast with host Greg Kihlström
Follow and subscribe on: Apple | Spotify | Amazon | See all our shows
Latest Articles
Forbes: Maintaining Employee Morale Before, During And After A Digital Transformation
Forbes: It’s Time to Think About Experience Operations
Martech: How to prepare teams for customer journey orchestration
This article was written by Chris Wood for MarTech, based on a presentation by Greg Kihlström at the recent MarTech conference. Read the full article here.
One of the benefits of a customer journey orchestration (CJO) platform is improved alignment among business units. In order for this to work, teams in those units need to be prepared ahead of the implementation.
CMSWire: 3 Things to Consider Before Buying a Customer Data Platform
Forbes: How Customer Journey Orchestration Changes Your Marketing Approach
MarTech: 4 critical platforms to support customer journey orchestration: Getting started on CJO
CMSWire: Defining Your Marketing Technology Philosophy
Forbes: Understanding When To Use Automation, Orchestration And Next Best Action
The Agile Brand Guide Book Series
The internationally best-selling series available in print, digital and audio.
In 3 hours or less, get up to speed on the trends, issues, and trends that affect your work. Marketing technology, CX, and strategy books for busy professionals.