Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s Marketing Technology & AI News | August 16, 2026

Yesterday’s announcements tell a story that vendor marketing rarely admits: the gap between signing an AI contract and realizing its value is measured in months…

Yesterday’s Marketing Technology & AI News | August 15, 2026

Martech news for Aug 13-14, 2026: Rival finds 72% of Gen Z punished a brand over AI ads, OtterlyAI ships agent log analytics, Xnurta opens…

Yesterday’s Marketing Technology & AI News | August 14, 2026

Martech news for August 13, 2026: Mod Op publishes The GEO 50 benchmark, OtterlyAI ships Agent Analytics, DeepLumen hits 1,000 merchants on Agentic Page.

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Intuit Mailchimp

Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…

Perceived Ease of Use (PEOU)

Perceived Ease of Use (PEOU) is a core construct in the Technology Acceptance Model…

Agentic Commerce Protocol (ACP)

The Agentic Commerce Protocol (ACP) is an open, Apache-2.0–licensed standard co-developed and maintained by…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Customer Effort Score (CES)

Customer effort score (CES) measures the amount of effort that a customer use in…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Multi-Armed Bandit (MAB) Testing

A Multi-Armed Bandit (MAB) is a mathematical framework and decision-making algorithm used to model…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

E-commerce

E-commerce (Electronic commerce) is the process of buying and selling goods or services online.…


The Agile Brand with Greg Kihlström podcast

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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: The AI ROI Trap and Why Your Data Is the Real Goldmine

If you’re a marketing leader in an enterprise organization, you feel it every day. The…

Expert Mode: Beyond the Endless Aisle with Dan Bennett and Alexandra Seaman from Furniture.com

The prevailing wisdom was that more choice was inherently better. But we’re starting to see…

Expert Mode: Closing the Gap Between Brand Promise and Sales Reality

The gap between what we train and what happens in the real world is a…

Expert Mode: Beyond the Buzzer: Engineering Fan Loyalty in a Post-Game World with Ben Lewis from Infobip

The battle for a fan’s loyalty isn’t won or lost in 90 minutes or four…

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