Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.


From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Intuit Mailchimp

Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…

Agentic Commerce Protocol (ACP)

The Agentic Commerce Protocol (ACP) is an open, Apache-2.0–licensed standard co-developed and maintained by…

Buy Online, Return In Store (BORIS)

Buy Online, Return In Store (BORIS) is a retail returns model where a customer…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Customer Effort Score (CES)

Customer effort score (CES) measures the amount of effort that a customer use in…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

E-commerce

E-commerce (Electronic commerce) is the process of buying and selling goods or services online.…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

Natural Language Interfaces (NLI)

Natural Language Interfaces (NLI) are user interfaces that allow people to interact with computer…


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