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Five9 Chief Marketing and Growth Officer Jay Lee on service as a growth engine: why AI is becoming the manifestation of your brand
Jay Lee, Chief Marketing and Growth Officer at Five9, on why the contact center decides your brand, a verified resolution rate to replace handle time, and Humantic service.
Feature: 2026 Holiday Shopping Data & Analysis
Insights from the last 48 hours
Martech news for October 14, 2026: Product.ai finds 21.6% of AI shoppers let an assistant buy, Raptive says cited sources lift AI trust to 77%, plus Lifesight.
Martech news for Oct. 13, 2026: Bazaarvoice finds 96% of TikTok Shop buyers want verified reviews; Movable Ink opens an MCP server; CreatorIQ unveils Q.
From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.
Martechipedia™ Wiki
The marketing wiki with everything you need to know:
Most popular terms
Intuit Mailchimp
Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…
Agentic Commerce Protocol (ACP)
The Agentic Commerce Protocol (ACP) is an open, Apache-2.0–licensed standard co-developed and maintained by…
Buy Online, Return In Store (BORIS)
Buy Online, Return In Store (BORIS) is a retail returns model where a customer…
Data Axle
Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…
Customer Effort Score (CES)
Customer effort score (CES) measures the amount of effort that a customer use in…
Product Listing Page (PLP)
A Product Listing Page (PLP) is the page type in an e-commerce experience that…
Average Handle Time (AHT)
Average Handle Time (AHT) is a contact center and service metric that measures the…
E-commerce
E-commerce (Electronic commerce) is the process of buying and selling goods or services online.…
Amperity
Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…
Thompson Sampling
Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…
Natural Language Interfaces (NLI)
Natural Language Interfaces (NLI) are user interfaces that allow people to interact with computer…
Problem First Approach (PFA)
The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…
Latest Research
The more recent insights, trends, and stats to guide your work
Oxylabs: Navigating the Tech Talent Paradox: Cloud Fluency and Specialized Skills Drive Enterprise Hiring Amidst Layoffs
To understand this shift, Oxylabs Research, Tech Layoffs Meet Hiring Surge: Inside the 850,000 Job Postings Reshaping American Tech Careers,…
More Industry News
Articles on MarTech, AI, & Customer Experience
Beyond the Vanity Metrics: Inside WMF’s €13B+ Open Innovation Infrastructure
Anchored by its world-class annual tech platform in Bologna, WMF operates as a continuous, year-round investment and innovation infrastructure that seamlessly bridges international capital, big tech, and global media. The annual summit serves as the high-density physical and operational catalyst for a permanent, multi-layered framework designed to redefine cross-border growth.
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