Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s Marketing Technology & AI News | September 8, 2026

AI Mini Stores reported a $24,473.29 client average on Sept. 7, 2026 with no period or denominator. Globe Teleservices counted attendees. Martech news.

AI pricing moved from a seat to a meter. Martech Futurist | September 7, 2026

Gartner, HBR, and the CMO Spend Survey converged inside five days on one change to martech economics: AI pricing moved from a seat to a…

Yesterday’s Marketing Technology & AI News | September 7, 2026

Four martech and AI releases carried Sept. 4-6, 2026 datelines from IFA Berlin. Winseed, iFLYTEK, 41caijing and Video Generator published zero outcome data.

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Intuit Mailchimp

Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…

Buy Online, Return In Store (BORIS)

Buy Online, Return In Store (BORIS) is a retail returns model where a customer…

Agentic Commerce Protocol (ACP)

The Agentic Commerce Protocol (ACP) is an open, Apache-2.0–licensed standard co-developed and maintained by…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Customer Effort Score (CES)

Customer effort score (CES) measures the amount of effort that a customer use in…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Multi-Armed Bandit (MAB) Testing

A Multi-Armed Bandit (MAB) is a mathematical framework and decision-making algorithm used to model…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

E-commerce

E-commerce (Electronic commerce) is the process of buying and selling goods or services online.…


The Agile Brand with Greg Kihlström podcast

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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode from: Escaping the Million-Dollar AI Pilot Trap with NiCE CTO Kevin Lee

The mandate from the C-suite is clear, and it has been for some time: “Do…

Expert Mode: When the Cheapest Face in Your Ad Doesn’t Exist with Donatas Smailys of Billo

Donatas Smailys, co-founder and CEO of Billo, a user-generated content platform that turns creator videos…

Expert Mode from Ai4: Beyond the Efficiency Mandate: Human Judgment in the AI-Powered Creative Process

As leaders, we understand that the real challenge isn’t simply adopting the latest generative tool.…

Expert Mode: Why Your Mission is Your Most Profitable Asset

The promise of hyper-personalized campaigns at scale, predictive analytics that feel clairvoyant, and content generation…

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