Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s MarTech, AI & CX News | September 12, 2026

ResearchAndMarkets puts AI martech at $74.3B by 2031. Box opens Box content inside ChatGPT, Dolby ships Sports Intelligence. Martech news, Sept 11, 2026.

Yesterday’s MarTech, AI & CX News | September 11, 2026

Amazon DSP and Adform open ChatGPT ad buying, the IAB lifts 2026 US ad growth to 12.3%, Google ships Data Strength Uplift. Martech news, Sept…

Who Will Pick Your Eight Agents? Change Futurist | September 10, 2026

Forrester, HBR, and Marketing Week converged inside five days on the constraint behind every AI routing decision: the manager layer making the call came up…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Intuit Mailchimp

Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…

Agentic Commerce Protocol (ACP)

The Agentic Commerce Protocol (ACP) is an open, Apache-2.0–licensed standard co-developed and maintained by…

Buy Online, Return In Store (BORIS)

Buy Online, Return In Store (BORIS) is a retail returns model where a customer…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Customer Effort Score (CES)

Customer effort score (CES) measures the amount of effort that a customer use in…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

Multi-Armed Bandit (MAB) Testing

A Multi-Armed Bandit (MAB) is a mathematical framework and decision-making algorithm used to model…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

E-commerce

E-commerce (Electronic commerce) is the process of buying and selling goods or services online.…


The Agile Brand with Greg Kihlström podcast

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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Decoding the Small Business Playbook for Enterprise Agility

Small businesses, often dismissed as “Main Street” operations, are now armed with capabilities that were…

Expert Mode: The Agent is Your New Customer. Now What? With Rachel Thornton, CMO Enterprise at Adobe.

How do you market to something that doesn’t respond to an artfully crafted story, doesn’t…

Expert Mode: When the Shopper Is a Machine: Aniket Deosthali on What “Winning” Means in Agentic Commerce

Envive CEO Aniket Deosthali on what “winning” means when AI agents do the shopping —…

Expert Mode: The End of Ownership? How AI and Data are Weaving a More Sustainable Future for Retail

The fashion industry, with its seasonal cycles and the specter of “fast fashion,” is perhaps…

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