Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

The “AI” Unit Cost and How to Account for it. Martech Futurist | July 28, 2026

Agents that run continuously bill continuously. Holding companies are burying AI costs in principal media, OpenAI proposes useful intelligence per dollar as the enterprise metric,…

Yesterday’s Marketing Technology & AI News | July 28, 2026

Yesterday’s martech news, July 27, 2026: Nielsen launched Ad Intel AI with agent access via MCP, and Vusion agreed to acquire In-Store Media for retail…

Judgment only scales by design (and oversight). Martech Futurist | July 25, 2026

Human sign-off on high-risk AI agent actions fell from 40% to 25% in six months even as fully agentic campaigns began shipping end to end.…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Agentic Commerce Protocol (ACP)

The Agentic Commerce Protocol (ACP) is an open, Apache-2.0–licensed standard co-developed and maintained by…

Customer Effort Score (CES)

Customer effort score (CES) measures the amount of effort that a customer use in…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Perceived Ease of Use (PEOU)

Perceived Ease of Use (PEOU) is a core construct in the Technology Acceptance Model…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Multi-Armed Bandit (MAB) Testing

A Multi-Armed Bandit (MAB) is a mathematical framework and decision-making algorithm used to model…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

E-commerce

E-commerce (Electronic commerce) is the process of buying and selling goods or services online.…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

The history of e-commerce from Pre-Internet Foundations to AI & Agentic Commerce

History of E-Commerce

A brief history of E-commerce, from the early pre-internet foundations in the 1960s to…


The Agile Brand with Greg Kihlström podcast

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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Dismantling the Hidden Tax on Marketing Workflows with Intuit Mailchimp’s Ose Amiegheme

Every marketing leader is familiar with the hidden tax. It’s not an entry on a…

Expert Mode: From Predictive Insights to Autonomous Action: The Rise of Agentic AI

More recently, generative AI has captured the collective imagination, promising to streamline content creation, from…

Expert Mode: Beyond the Transaction: Building a Resonant Brand in Fintech with Alexandra Westfal, COLIBRIX ONE

The world of fintech, and B2B technology more broadly, presents a unique branding paradox. On…

Expert Mode: Re-Evaluating Cashback as a Strategic Growth Lever with Shopback’s Carolina Paradas

Today, every line item in the budget, every channel in the mix, is under scrutiny…

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