Expert Advice for Marketing Leaders on MarTech, AI, & CX

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Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s Marketing Technology & AI News | May 30, 2026

The flood of press releases we saw yesterday tells a story that Chief Marketing Officers (CMOs) need to look at closely. This isn’t just a…

AI produces faster than your ability to check its work. Martech Futurist | May 29, 2026

AI made marketing faster at producing almost everything, and the speed has surfaced a quieter problem underneath it. The output now arrives faster than teams…

Yesterday’s Marketing Technology & AI News | May 29, 2026

Yesterday’s wave of press releases tells a story that Chief Marketing Officers (CMOs) need to read carefully as a strategic inflection point with real operational…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Multi-Armed Bandit (MAB) Testing

A Multi-Armed Bandit (MAB) is a mathematical framework and decision-making algorithm used to model…

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Intuit Mailchimp

Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

Customer Journey Taxonomy

Customer Journey Taxonomy is a structure of categories that organizes systems, content, and data…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Treasure Data

Treasure Data is a cloud-based Customer Data Platform (CDP) that enables enterprises to unify,…

Average Revenue Per Account (ARPA)

Average Revenue Per Account (ARPA) is a key metric that measures the average revenue…

Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR)

ADKAR is a change management framework that can help teams learn and adapt more…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: The Unsexy Prerequisite for AI Success in Commerce

The foundational work—the unsexy, meticulous, and absolutely essential task of getting your data house in…

Expert Mode: The Case for Forgettable Customer Experiences

This brings us to a counter-intuitive but increasingly vital strategic pivot: the most effective customer…

Expert Mode: Beyond the Brand Police: Building a Design System on Conviction, Not Components

A system built on rules is fragile; it breaks the moment someone encounters a situation…

Expert Mode: Beyond the Playbook: Building Customer Loyalty One Story at a Time

What if the most powerful play in our book wasn’t a new piece of marketing…

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