Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.

Up-to-the-Minute Analysis

Insights from the last 48 hours

Yesterday’s Marketing Technology & AI News | May 14, 2026

Yesterday’s announcements illustrate that the martech industry is in the middle of a painful, expensive, and operationally disruptive transition, and most marketing organizations are simply…

Most orgs are investing in AI at the wrong layer. Martech Futurist | May 12, 2026

The latest insights converge on a single, uncomfortable truth: most marketing organizations are investing in AI at the wrong layer. They’re deploying tools on top…

Yesterday’s Marketing Technology & AI News | May 13, 2026

The dominant theme across yesterday’s announcements is a market in the middle of a painful transition: AI tools are proliferating faster than organizations can absorb…

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Thompson Sampling

Thompson Sampling, also known as Bayesian Bandit or posterior sampling, is a probabilistic algorithm…

Intuit Mailchimp

Intuit Mailchimp is an all-in-one marketing platform designed primarily for small and medium-sized businesses…

Customer Journey Taxonomy

Customer Journey Taxonomy is a structure of categories that organizes systems, content, and data…

Amperity

Amperity is an AI-powered Customer Data Platform (CDP) that enables enterprises to unify fragmented…

Problem First Approach (PFA)

The Problem First Approach (PFA) is a decision-making and problem-solving methodology that emphasizes identifying…

Buy Online, Pick Up in Store (BOPIS)

Buy Online, Pick Up in Store (BOPIS) is a retail fulfillment model where a…

Treasure Data

Treasure Data is a cloud-based Customer Data Platform (CDP) that enables enterprises to unify,…

Product Listing Page (PLP)

A Product Listing Page (PLP) is the page type in an e-commerce experience that…

Average Revenue Per Account (ARPA)

Average Revenue Per Account (ARPA) is a key metric that measures the average revenue…

Data Axle

Data Axle is a cloud-based data platform that provides comprehensive B2B and B2C data,…

Average Handle Time (AHT)

Average Handle Time (AHT) is a contact center and service metric that measures the…

Awareness, Desire, Knowledge, Ability, and Reinforcement (ADKAR)

ADKAR is a change management framework that can help teams learn and adapt more…


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: Navigating the New Performance Marketing Landscape in an Era of Uncertainty

We are contending with an economic climate that has made consumers more deliberate and discerning,…

Expert Mode: The CMO’s Mandate—From Brand Steward to Profitable Growth Architect

The modern CMO’s remit is less a job description and more an exercise in controlled…

Taming the Paradox of Choice in High-Consideration E-Commerce

The paradox of choice is not a new concept, but its impact is amplified in…

Expert Mode: From Digital Storefront to Business OS: The Website’s Evolving Role in Global Expansion

As brands scale globally, the static storefront of yesterday is evolving into a dynamic, intelligent…

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