Expert Advice for Marketing Leaders on MarTech, AI, & CX

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From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


The Agile Brand with Greg Kihlström podcast

Don't miss a thing. Listen to the top marketing technology podcast with host Greg Kihlström


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

Content Marketer

A content marketer is a creative professional who is responsible for creating, managing, and…

Bronze, Silver, and Gold Data Layers

The Bronze, Silver, and Gold Data Layers are a multi-tiered data architecture approach used…

Conversion Rate (CR)

Conversion Rate (CR) is a fundamental metric in digital marketing used to measure the…

Technology Adoption Model (TAM)

The Technology Adoption Model (TAM) is a theoretical framework that explains how users come…

Business Value Pyramid

One way to look at business value is by using the Business Value Pyramid…

Customer Lifetime Value (CLV)

This is a calculation of the total value of a customer over their entire…

Line of Business (LOB)

Line of Business (LOB) refers to a category within a company that deals with…

Significance (σ or Sigma)

Significance in statistics refers to the measure of how far a result deviates from…

Churn Rate (CR)

Churn Rate (CR) measures how many customers stop doing business with a company in…

Emotional Selling Proposition (ESP)

An Emotional Selling Proposition (ESP) is a brand’s strategy to connect with its audience…

Total Cost of Ownership (TCO)

Total cost of ownership (TCO) is an estimate of the expenses related to a…

Generative AI

Generative AI is the technique of designing AI that mimics human imagination and creativity.


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Expert Mode Articles


Hear from Thought Leaders About Marketing technology, CX, and Digital Transformation

Expert Mode: The Future of Payments is Frictionless, Embedded, and AI-Powered

The payments landscape is rapidly evolving, driven by digital transformation and rising customer expectations.  Consumers…

Expert Mode: The Unseen Foundation of Agile Marketing: A Deep Dive into Identity Resolution

The vision is compelling: a seamless customer journey where every interaction is relevant, personalized, and…

Expert Mode: The Case for a Journey Management Reboot

Let’s be candid. The term “customer journey” has become one of the most ubiquitous phrases…


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