Expert Advice for Marketing Leaders on MarTech, AI, & CX

Catch the latest episodes of our award-winning podcasts for CMOs and marketing professionals, browse our martech wiki, and read the latest research and insights on AI adoption, CX, and more.


From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers information and insights to make better decisions.


Martechipedia™ Wiki

The marketing wiki with everything you need to know:

1:1 Omnichannel Personalization

1:1 Omnichannel Personalization refers to the strategy of customizing a customer’s experience at an…

Percent Increase

Percent increase is a way of expressing how much a value has grown relative…

McKinsey 7S Framework

The McKinsey 7S Framework is an organizational analysis model that examines seven interrelated internal…

Salesforce Marketing Cloud

Salesforce Marketing Cloud is a comprehensive digital marketing platform designed to help businesses create…

Timeboxing

Timeboxing is a time management technique that involves allocating a fixed, maximum unit of…

mParticle

mParticle is a customer data platform that simplifies the collection, organization, and activation of…

Digital Asset Management (DAM)

Digital Asset Management (DAM) refers to the practice of organizing, storing, and retrieving digital…

Configure, Price, Quote (CPQ)

CPQ stands for Configure, Price, Quote. At its core, CPQ is a sales tool…

Radial

Radial is a b2c e-commerce platform offering a range of omnichannel solutions for brands…

AdStock Effects

AdStock effects refer to the prolonged impact of advertising on consumer behavior after the…

Marketing Resource Management (MRM)

Marketing Resource Management (MRM) includes various tasks such as budget allocation, content management, brand…

Ad-Supported Video on Demand (AVOD)

Ad-Supported Video on Demand (AVOD) is a video distribution model that allows users to…


The Agile Brand with Greg Kihlström podcast

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Articles on MarTech, AI, & Customer Experience

2026 Predictions, Part 1

A Look Forward to 2026, Part 1: Why Authenticity and Agents Will Rule the Future

Greg Kihlström 9 min read

The core prediction is this: the “new brand currency” will be nothing less than unvarnished authenticity. This shift mandates a re-evaluation of human capital, where employees must evolve from task executors into sophisticated managers of digital agents, and where emotional intelligence is set to transition from a soft skill to a hard, quantifiable metric for enterprise success and competitive advantage.


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