Definition
Culture is something that is unique to an organization, the time and place it occupies, and the people that belong to it. Because of all of these factors, one could say that each organizational culture is unique and distinct. Never has this been more important, whether we are talking about great leadership or an engaged, motivated workforce. Or as Dr. Jennifer Chatman, professor of management at UC Berkeley-Haas says, “Culture is your strategy execution engine. I encourage leaders to define their strategy first, and once those strategic aspirations are defined, then think clearly about the most important behaviors and values that are going to enable the company to achieve its strategic objectives.[i]”
More information is available on the culture framework of The Center of Experience in the article on the Competing Values Framework.
[i] Berkeley Executive Education. “Culture as a Powerful Leadership Tool.” Executive.Berkeley.edu.
Related
- Competing Values Framework (CVF)
- Center of Experience
- Brand Experience (Component of the Center of Experience)
- Internal and External Audiences (Component of the Center of Experience)
- Delivery (Component of the Center of Experience)
- Brand (Component of the Center of Experience)
- Governance (Component of the Center of Experience)
- Data (Component of the Center of Experience)
- Environment (Component of the Center of Experience)
- Measurement (Component of the Center of Experience)
- Platform (Component of the Center of Experience)
- Customer-Centric Culture (Component of the Center of Experience)
- Customer Experience
- Employee Experience
- Agile, Customer-Centric Culture
Products
Resources
- Book: The Center of Experience (2020)
- Book: Meaningful Measurement of the Customer Experience (2022)