Word of Mouth Marketing (WOMM)


Word of Mouth Marketing (WOMM) is a form of marketing that relies on the natural act of sharing information about products or services through personal recommendations. It is considered to be the oldest and most reliable form of marketing, and it happens every day without any incentives or prompts. WOMM is driven by satisfied customers who voluntarily and enthusiastically promote a product to their friends, family, or online networks. WOMM is powerful because the message is coming from a trusted source, which makes it much more persuasive.

Benefits of Word-of-Mouth Marketing (WOMM)

There are many benefits that WOMM can bring to your marketing strategy, including:

  • Increased Brand Awareness: As more people are exposed to your brand through WOMM, the more brand awareness and recognition you will get.
  • Improved Brand Credibility: When a satisfied customer recommends your brand to their network, it increases your brand’s credibility and trustworthiness.
  • Higher Conversion Rates: WOMM leads to higher conversion rates because the person receiving the recommendation is already interested in the product or service, making them more likely to try it.
  • Better Customer Retention: Customers acquired through WOMM are typically more loyal and have higher lifetime value than customers acquired through other channels.

Why is WOMM Important for Marketers?

WOMM is important for marketers because it can be a cost-effective way of reaching potential customers. The traditional channels of advertising, such as TV, radio, and print, can be expensive, and not always effective. With Word of mouth marketing, you can rely on your satisfied customers to spread the word about your products or services, reaching new customers at no cost to you. You can also use social media and online review websites to amplify the positive messages about your brand, making it more accessible to a larger audience.

How to Implement a WOMM Strategy?

To implement a WOMM strategy, you need to do the following:

  • Focus on delivering an excellent customer experience
  • Encourage your satisfied customers to share their experience with others
  • Monitor and respond to online reviews
  • Provide incentives for sharing or recommending your product or service
  • Engage with your customers through social media

WOMM is an essential tool for marketers who want to increase brand awareness, credibility, and customer loyalty. It is a powerful form of marketing that requires minimal investment and can yield significant results.


House of the Customer by Greg Kihlström is now available.
House of the Customer by Greg Kihlström