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Books
- Digital Delight: Planning, measuring, and optimizing great digital CX and EX
- House of the Customer: A blueprint for 1:1, customer-first, employee-driven business transformation (2023)
- Meaningful Measurement of the Customer Experience (2022)
- The Agile Brand: Creating Authentic Relationships Between Companies and Consumers (2018)
- The Agile Consumer: Navigating the Empowered Economy and the Future of Customer Experience
- The Center of Experience (2020)