Definition
A Center of Excellence that is built around promoting brand experience, or the combination of employee and customer experience. It is a multi-disciplinary group of teams and experts with the ability to create projects and initiatives to improve CX and EX.
Related
- Brand Experience (Component of the Center of Experience)
- Internal and External Audiences (Component of the Center of Experience)
- Delivery (Component of the Center of Experience)
- Brand (Component of the Center of Experience)
- Governance (Component of the Center of Experience)
- Data (Component of the Center of Experience)
- Environment (Component of the Center of Experience)
- Measurement (Component of the Center of Experience)
- Platform (Component of the Center of Experience)
- Customer-Centric Culture (Component of the Center of Experience)
- Customer Experience
- Employee Experience
- Agile, Customer-Centric Culture