Similar to how Customer Experience (CX) is the sum of all interactions that a customer has with a brand, Employee Experience (EX) is the sum of all the interactions that an employee has with an employer. This includes experiences before they apply for a job, during the application and interview stage, through onboarding as en employee, and even what it is like to leave and transition out of the organization.
Organizations with healthy cultures, strong leadership, clearly defined values, and more are likely to have a better Employee Experience.
There is also a strong correlation between strong Employee Experience and a positive Customer Experience.
- Book: The Center of Experience (2020)
- Book: Meaningful Measurement of the Customer Experience (2022)