Governance (Component of the Center of Experience)

Definition

In the Center of Experience, governance defines how both customer and employee experience follow internally as well as externally established guidelines and regulations.

These are the methods that are used to ensure customer and employee experience are performing consistently, ethically, and according to applicable internal and external guidelines and regulations.

These processes include the following two primary groupings, and four underlying criteria for evaluating success in Governance of customer and employee experience:

Related

  • Center of Experience
  • Brand Experience (Component of the Center of Experience)
  • Internal and External Audiences (Component of the Center of Experience)
  • Delivery (Component of the Center of Experience)
  • Brand (Component of the Center of Experience)
  • Governance (Component of the Center of Experience)
  • Data (Component of the Center of Experience)
  • Environment (Component of the Center of Experience)

Products

Resources