Conversational AI enables individuals to interact with a web-based application in a similar manner to how a live chat would work. The primary usage of conversational AI is in using advanced chatbots that mimic interacting with a human.
These interactions typically involve an “free text” input where the human user can ask questions and otherwise interact with the AI.
This contrasts with simpler chatbots, which provide a limited or multiple-choice set of options.
- Live Chat
- Customer Support