Definition
The combination of customer experience (CX) and employee experience (EX), and how both work together to form an organization’s holistic experience and brand perception.
Related
- Center of Experience
- Brand Experience (Component of the Center of Experience)
- Internal and External Audiences (Component of the Center of Experience)
- Delivery (Component of the Center of Experience)
- Brand (Component of the Center of Experience)
- Governance (Component of the Center of Experience)
- Data (Component of the Center of Experience)
- Environment (Component of the Center of Experience)
- Measurement (Component of the Center of Experience)
- Platform (Component of the Center of Experience)
- Customer-Centric Culture (Component of the Center of Experience)
- Customer Experience
- Employee Experience
- Agile, Customer-Centric Culture
Products
Resources
- Book: The Center of Experience (2020)
- Book: Meaningful Measurement of the Customer Experience (2022)