Radial is a b2c e-commerce platform offering a range of omnichannel solutions for brands and retailers. It helps clients with order management, payment processing, fraud prevention, fulfillment, and customer care, empowering them to scale their businesses and deliver exceptional customer experiences. Radial distinguishes itself through its focus on operational excellence, flexible platform, and global reach, allowing businesses to navigate the complexities of e-commerce.
Website: https://www.radial.com
Social Handles:
Key Features:
- Order Management System (OMS): Manages orders across multiple channels, including online marketplaces, web stores, and physical stores.
- Payment Processing: Secure payment gateway supporting various payment methods.
- Fraud Prevention: Tools to identify and prevent fraudulent transactions.
- Fulfillment: Network of fulfillment centers enabling efficient order processing and shipping.
- Customer Care: Provides customer support services, including call centers and email support.
- Omnichannel Technology: Integrated platform connecting all customer touchpoints.
Brief History:
Radial was formed in 2016 through the merger of eBay Enterprise and Innotrac. eBay Enterprise provided technology solutions for retailers, while Innotrac offered fulfillment and logistics services. The combined company became Radial, focusing on delivering a complete e-commerce solution. In 2017, Radial was acquired by bpost, an international postal and logistics group, expanding its global reach and capabilities.
Executive Team (Information publicly available at time of entry creation may not be current):
- CEO: Tom Schmitt
Competitors:
- Shopify
- Salesforce Commerce Cloud
- Magento
- BigCommerce
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