Chief Customer Officer at Calix
John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture’s financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients.
Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications.
Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally.
Links
John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/
Calix website: https://www.calix.com
Podcast Appearances
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Please note that this information was accurate as of October 14, 2025