Co-Founder at Institute for Journey Management
Raymond Gerber is Co-Founder of the Institute for Journey Management (I4JM) and Founder of JourneyCentric-CX, where he helps enterprises operationalize customer journeys to drive measurable value. With over 25 years of experience, including leadership roles at Qualtrics, Thunderhead (acquired by Medallia), Pegasystems, and Chordiant, Raymond has been at the forefront of journey orchestration, analytics, and AI-driven engagement. He holds 5 patents in journey analytics and customer experience innovation and has guided multiple SaaS organizations through successful acquisitions.
Links
Raymond Gerber on LinkedIn: https://www.linkedin.com/in/mapsmith/
Institute for Journey Management website: https://www.i4jm.org/
Podcast Appearances
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Please note that this information was accurate as of October 2, 2025