VP of Product & AI at Phaedon
Jaclyn Wands is an AI Practicalist and VP of Product & AI at Phaedon, a loyalty enterprise SaaS and strategic services company. A product leader at the intersection of human-centered AI and customer experience, Jaclyn brings technical fluency in machine learning, NLP, and data operations to a discipline that’s fundamentally about people.
She has built and launched products across large enterprise SaaS platforms and founded her own human-centered AI application. All experience that shapes her belief that the most powerful technology disappears and make room for the human moment.
At Phaedon, Jaclyn leads the product and AI strategy behind loyalty programs that go beyond points and discounts to build genuine emotional connection between brands and their customers. Her work bridges the gap between what AI _can _do and what customers actually _want. _A balance she explores through Phaedon’s Humanizing Loyalty research and its practical implications for how brands design, measure, and evolve their loyalty strategies.
Links
Jaclyn Wands on LinkedIn: https://www.linkedin.com/in/jaclyn-wands-bb507a24/
Phaedon website: https://www.phaedon.com
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Please note that this information was accurate as of June 10, 2026